Q1：Do you support OEM & ODM customization?
A：Absolutely. We provide full one-stop customization: custom logo printing (emboss/deboss/silk print), personalized color matching, custom texture patterns, end cap design, outer packaging and exclusive shape development for your brand.
Q2：What is your minimum order quantity (MOQ)?
A：For stock ODM models: MOQ 100 pcs per color/size.
For fully custom OEM new designs: MOQ 200–1000 pcs, negotiable for long-term cooperative brands.
Q3：How long does sample making take? Any sample fees?
A：Stock sample: 1–3 working days, sample cost can be refunded after bulk order confirmation.
Custom OEM sample with your logo: 7–10 working days, including mold & printing development.
Q4：Can I mix multiple sizes/colors in one bulk order?
A：Yes, mixed colors & sizes are acceptable for bulk orders, we support flexible mixed packing to meet your inventory sales demands.
Q5：Can you help design exclusive grip styles for my brand?
A：Our in-house design team offers free rendering service. Provide your brand concept, sketch or reference pictures, and we will output 3D drafts for confirmation before sampling.
Q6：What is your bulk production lead time?
A：Stock ODM orders: 7–10 working days after deposit payment.
Custom OEM orders with new molds: 25–30 working days after sample approval.
Q7：What payment terms do you accept?
A：We support T/T wire transfer, Western Union, PayPal. Standard term: 30% deposit before production, 70% balance before shipment.
Q8：Do you provide commercial invoice & customs documents for import?
A：Yes. We offer full export documents including commercial invoice, packing list to help you clear customs smoothly in EU, US, Australia and other markets.
Q9：What shipping options do you offer?
A：We support sea freight (LCL/FCL), air freight and express delivery (DHL, FedEx, UPS). We can ship to your designated forwarder warehouse in China or deliver door-to-door to your overseas address.
Q10：Do you ship worldwide?
A：Yes, we deliver to most countries across North America, Europe, Southeast Asia, Australia and Japan. Shipping cost & transit time depends on weight, volume and destination port.
Q11：How can I track my order after shipment?
A：Once goods are dispatched, we will send you tracking number, shipment photos and full logistics documents via email. You can track delivery status on carrier official websites.